![]() People need to be working from the same page and learn from each other-sharing information and cooperating to problem solve. The Seattle Passport Agency attests that collaboration is key. The COVID-19 pandemic reiterated the importance of these values and how they form the “bedrock of how we operate and what we do,” said Atkins. These values are integral to the Seattle team’s work ethic. ![]() These values, derived from employee input, have served as useful guides in creating a resilient workforce under adverse circumstances. Passport Services advances five core values: people, effective leadership, professionalism, integrity, and collaboration. The Seattle Passport Agency reconfigured employee workstations in a diamond pattern to allow social distancing. Atkins observed that implementing standardized procedures early on and clearly communicating updates garnered a more relaxed feeling of camaraderie among his team. For employees, increased parking and transit accommodations are making commuting easier. Temperature scans are now offered in the public lobby. The Seattle Passport Agency implemented several procedures, such as physical distancing, mask-wearing, increased cleaning and sanitizing resources, and additional signage and directions for both employees and the visiting public to ensure hygienic safety. Atkins explained that “the more you drill down, the more prepared you are to react and respond to these scenarios, and focus your attention on providing reassurance in your preparedness to your employees and leadership up the chain.” However, planning for every conceivable scenario may have seemed impossible. ![]() ![]() This information sharing required adopting flexible communication methods, such as text messages, email, and video chat to stay in touch with federal colleagues and agency leadership. In drafting and revising contingency plans, information sharing played a key role. When Seattle became the epicenter for the virus early in the outbreak, it was important to monitor conditions, share information, and collaborate with other federal agencies.Ītkins’ planning strategy prioritized employee safety by engaging with them, listening to their concerns, and implementing their feedback through thoughtful negotiations. These approaches included prioritizing the adoption of safety measures and communicating up the chain of command regarding Seattle’s on-the-ground conditions. This changed the timing and methods of communication to more creatively and effectively meet the stakeholders’ needs.Ītkins adopted several flexible and inventive approaches to grapple with evolving circumstances. Agency leadership made a concerted effort to solicit feedback from team members and asked how they wanted to be communicated with and how often. He discussed communication as his primary tool to build a more resilient workplace. He made himself more visible to staff to address employee concerns and publicize plans. The COVID-19 pandemic inspired Atkins to change his leadership approach by highlighting the need for effective communication, both horizontally and vertically. Photo by Wendy WheelerĪtkins recommends three key strategies to a resilient workplace: communication, planning, and delegating. You must continue to submit your physical, photo ID and a photocopy of the ID.The Seattle Passport Agency team developed “welcome-back” kits for returning employees that include personal protective equipment. We cannot accept these digital IDs when you apply for your U.S. Notice on Digital Identification Documents: Some states now issue digital ID documents (also known as mobile driver's licenses or mobile IDs). 1) In-state, fully-valid learner's permit with photo, 2) In-state, fully-valid non-driver ID with photo, or 3) temporary driver's license with photo. Note: you may be asked to present an additional ID when presenting one of these three documents.Enhanced Tribal Cards and Native American tribal photo IDs.Trusted Traveler IDs (including valid Global Entry, FAST, SENTRI, and NEXUS cards).Permanent Resident Card (Green Card) - commonly used by a parent of a U.S. Matricula Consular (Mexican Consular ID) - commonly used by a parent of a U.S.Government employee ID (city, county, state, or federal).In-state, fully-valid driver's license or enhanced driver's license with photo.
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